Privacy Policy

This Privacy Policy governs all personal data processing activities carried out by ad77 in connection with our online casino and sports betting services available to players in Bangladesh. By accessing or using the ad77 platform, you acknowledge that you have read, understood, and agree to the data practices described herein.

1. Introduction

ad77 ("we", "us", "our") is committed to safeguarding the privacy of all registered players and website visitors. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We encourage you to read this document carefully to understand our practices regarding your personal data.

This policy applies to all users of the ad77 website and mobile platform, including players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. Use of this platform is restricted to individuals who are 21 years of age or older.

2. Information We Collect

To provide you with a secure and personalised gaming experience, ad77 collects various categories of personal data. The information we collect includes, but is not limited to, the following:

• Identity data: full name, date of birth, gender, and national identification details as required for account verification.
• Contact data: email address, mobile phone number, and residential address.
• Financial data: bKash wallet number, Nagad account details, Rocket account details, Upay details, bank account information for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank, and transaction records.
• Technical data: IP address, browser type and version, device identifiers, time zone settings (Bangladesh Standard Time, UTC+6), and operating system.
• Usage data: pages visited, games played, betting history, session duration, click paths, and platform interaction logs.
• Communications data: support tickets, live chat transcripts, and any correspondence you send to our team at [email protected].

3. How We Use Your Information

ad77 uses the personal data it collects solely for lawful, specified, and legitimate purposes. We will never use your information in a manner inconsistent with the purposes set out in this Privacy Policy. The primary purposes for which we process your data are:

• Account registration and verification: to confirm your identity, verify your age (21+ only), and maintain your account in good standing.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and local bank transfers, and to detect fraudulent transactions.
• Customer support: to respond to your enquiries, resolve disputes, and provide technical assistance.
• Platform improvement: to analyse how players interact with the ad77 website, identify technical issues, and enhance the overall user experience.
• Responsible gaming compliance: to monitor gaming behaviour, identify potential problem gambling patterns, and offer appropriate support tools in compliance with responsible gaming principles.
• Marketing and promotions: with your consent, to send you information about ad77 bonuses, seasonal promotions such as Eid or Pohela Boishakh offers, and relevant game updates. You may withdraw consent at any time.

4. Sharing of Information

ad77 does not sell, trade, or rent your personal data to third parties for their own marketing purposes. We may share your personal data only in the following limited and strictly controlled circumstances:

• Service providers: trusted third-party vendors who assist us with payment processing (bKash, Nagad, Rocket, Upay, Visa, Mastercard), IT infrastructure, fraud prevention, and customer support, operating under strict confidentiality agreements.
• Game providers: platforms such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive minimal technical data to deliver their games correctly and to ensure fair play compliance.
• Legal and regulatory requirements: where disclosure is required by applicable law, court order, or governmental authority, we will cooperate to the extent required by law.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of the transaction, subject to equivalent privacy protections.

In all cases where we share data with third parties, we impose contractual obligations on them to ensure your data is handled with the same level of care and security as we apply to it ourselves.

5. Cookies and Tracking Technologies

ad77 uses cookies and similar tracking technologies (such as pixel tags and local storage) to improve your browsing experience, remember your preferences, maintain your session security, and gather analytical data about platform usage. Cookies are small text files placed on your device when you visit our website.

We use the following types of cookies: essential cookies (necessary for the platform to function), functional cookies (to remember your preferences and settings), and analytics cookies (to understand how players use our site). You may disable non-essential cookies through your browser settings; however, doing so may impact certain features of the ad77 platform.

6. Data Security

ad77 employs industry-standard security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL encryption for all data in transit, secure servers with restricted access controls, regular security audits, and multi-factor authentication options for your account.

While we make every reasonable effort to protect your data, no method of electronic transmission or storage is completely infallible. We therefore cannot guarantee absolute security; however, we commit to notifying you promptly in the event of any breach that materially affects your personal data.

7. Data Retention

ad77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Account information is typically retained for the duration of the account's activity and for a defined period thereafter. Financial transaction records may be retained for a longer period as required by applicable regulations. When your personal data is no longer required, we will securely delete or anonymise it.

8. Your Rights

As a user of the ad77 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our Data Protection team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may request that we correct any inaccurate or incomplete personal data.
• Right to erasure: in certain circumstances, you may request that we delete your personal data.
• Right to restrict processing: you may ask us to suspend the processing of your personal data in certain scenarios.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We aim to respond to all legitimate requests within 30 days. Where your request is complex or multiple in number, it may take us longer, but we will keep you informed throughout the process.

9. Third-Party Services and Links

The ad77 platform integrates games and services from reputable third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their own distinct privacy practices and are independently responsible for their data handling. We encourage you to review their respective privacy policies if you have concerns about how your data is managed within their gaming environments.

ad77 is not responsible for the privacy practices, content, or security of any third-party website or service. Interactions you have with third-party providers are governed entirely by those providers' own terms and privacy notices.

10. Changes to This Privacy Policy

ad77 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will update the effective date shown at the top of this page and, where practicable, notify registered users by email or through a prominent notice on the platform.

Your continued use of the ad77 platform after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of the platform and contact us to close your account.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ad77 handles your personal data, please do not hesitate to reach out to our Data Protection team. We are committed to addressing your queries in a timely and professional manner.

Email: [email protected] (plain text — not a clickable link). Our support team is available 24/7 and aims to respond within 24 hours.